Terms of Use

By accessing and using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. Use of Our Website

You agree to use this website for lawful purposes only. You may not use this site to engage in any illegal activity or to infringe on the rights of Just Darling Embroidery or others.

2. Products and Services

All products are handmade and may vary slightly from the images shown. We strive for accuracy in product descriptions, but we do not warrant that product descriptions or other content is error-free.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased.

3. Custom Orders

Custom and personalized orders are final sale and non-refundable unless there is a defect or error caused by us. We are not responsible for errors in customer-provided text, design submissions, or misspellings.

4. Intellectual Property

All content on this website—including images, text, logos, and designs—is the property of Just Darling Embroidery and is protected by copyright and trademark laws. You may not copy, reproduce, or use any of our content without our written permission.

5. Pricing & Payments

Prices are listed in US dollars and are subject to change at any time. We accept payments through secure payment platforms. By placing an order, you agree to pay the total amount due, including any applicable taxes and shipping fees.

6. Shipping & Delivery

We aim to ship orders within the estimated timeframe listed. However, we are not responsible for shipping delays caused by carriers, weather, or other factors beyond our control.

7. Returns & Refunds

Due to the handmade and personalized nature of our products, we do not accept returns or exchanges unless there is a defect or error on our part. Please contact us within 7 days of receiving your order with any concerns.

8. Limitation of Liability

Just Darling Embroidery is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

9. Changes to Terms

We reserve the right to update these Terms of Use at any time. Continued use of our website and services after any changes indicates your acceptance of the new terms.

10. Contact Information

If you have any questions about these Terms of Use, please contact us at:
📧 audryroyce@gmail.com

Refund & Return Policy

At Just Darling Embroidery, we take pride in the quality and care that goes into each custom piece. Due to the personalized nature of our products, we are unable to accept returns or exchanges.

1. Custom & Personalized Orders

All custom orders are final sale and non-refundable unless:

  • The item arrives damaged or defective

  • We made an error in personalization based on your original order details

2. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with:

  • A clear photo of the item

  • Your order number

  • A brief description of the issue

We will do our best to resolve the issue quickly, either by offering a replacement or refund (at our discretion).

3. Shipping Issues

We are not responsible for delays or lost packages once your order has shipped. Please ensure your shipping information is accurate at checkout.